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TERMS & CONDITIONS

CUSTOMER CARE

At MATUA BRAND, we are dedicated to providing an exceptional experience for all our customers. Your satisfaction is our priority, and we’re here to assist you every step of the way.

1. Contact Us

Our team is here to help with any questions, concerns, or feedback. Feel free to reach out through the following channels:

Our customer care team is available:

  • Hours of Operation: Monday - Friday, 9 AM - 5 PM (PST)

We strive to respond to all inquiries within 24-48 hours.

2. Support Services

Order Support

  • Order Status: Track your order anytime on USPS or via email we send out. 

  • Order Changes or Cancellations: For modifications or cancellations, contact us immediately. Please note changes may not be possible after the order is processed.

Returns and Refunds

  • If you’re not satisfied with your purchase, review our Shipping & Returns policy for detailed instructions.

Technical Assistance

  • Experiencing issues with our website or products? Reach out to us for troubleshooting and support.

3. Feedback and Suggestions

We value your input and encourage you to share feedback about your experience. Your suggestions help us improve and provide the best possible service.

4. Our Commitment to You

  • Prompt and courteous responses to all inquiries.

  • Transparent policies to ensure your trust.

  • A dedicated team focused on your satisfaction.

Thank you for choosing [Your Website Name]. We’re here to assist you every step of the way!

​PRIVACY & SAFETY​

At MATUA BRAND, we prioritize the privacy and safety of our customers. This section outlines how we protect your personal information and ensure a secure browsing experience.

1. Privacy Policy

We are committed to safeguarding your personal information. Please review our policy below: 

  • Data Collection: The types of personal information we collect (e.g., name, email, payment details).

  • Data Use: How we use your information to process orders, improve services, and provide a personalized experience.

  • Data Sharing: We do not sell or share your personal information with third parties, except as required for order fulfillment or legal compliance.

  • Data Retention: Personal data is retained only for as long as necessary to fulfill its purpose or meet legal requirements.

2. Data Security

We employ advanced security measures to protect your information, including:

  • Encryption: Secure Socket Layer (SSL) encryption for data transmission.

  • Secure Payment Processing: All transactions are processed through trusted, PCI-compliant payment gateways.

  • Access Controls: Restricted access to sensitive data, limited to authorized personnel only.

While we take every precaution, no system is entirely immune to cyber threats. We encourage you to safeguard your account information by using strong passwords and avoiding sharing login credentials.

3. Cookies and Tracking

To enhance your experience, our website uses cookies and similar technologies to:

  • Remember your preferences and past interactions.

  • Analyze website performance and user behavior.

  • Deliver personalized content and relevant promotions.

By using our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

4. Safety Measures

Secure Account Access

  • Use a strong, unique password for your account.

  • Enable two-factor authentication (if available) for added security.

Safe Shopping Practices

  • Always confirm you are on our official website before entering personal or payment information.

  • Beware of phishing scams. We will never request sensitive information via unsolicited emails or messages.

Fraud and Abuse Reporting

  • If you suspect fraudulent activity on your account or misuse of your information, please contact us immediately at [matuabrand@gmail.com]

5. Your Rights

Depending on your location, you may have specific rights regarding your personal data, such as:

  • Accessing the information we hold about you.

  • Requesting corrections or deletions of your data.

  • Opting out of certain data processing activities.

To exercise your rights, contact us at [Your Support Email Address].

6. Updates to Privacy and Safety Policies

We may update this section periodically to reflect changes in our practices or legal requirements. Updates will be posted here, with the revised date noted.

7. Contact Us

If you have any questions or concerns about privacy or safety, please contact us:

Your trust is important to us, and we are committed to ensuring a safe and secure experience at MATUA BRAND

PAYMENT METHODS​

​- Credit / Debit Cards
- PAYPAL

- Offline Payments

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