SHIPPING & RETURNS

SHIPPING POLICY

At MATUA BRAND, we strive to ensure that your purchase arrives in a timely manner. Please review our shipping policies below:

Processing Time: Orders are processed within [2-5] business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates and Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary based on the selected shipping method:
- Standard Shipping: [3-5] business days
- Expedited Shipping: [3] business days
- Express Shipping: [1-3] business days
Shipping Confirmation & Order Tracking: You will receive a shipping confirmation email with a tracking number once your order has shipped.
Customs, Duties, and Taxes: MATUA BRAND is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
Delivery Delays: Occasional delays may occur due to unforeseen circumstances, weather conditions, or carrier issues.

We hope you are satisfied with your purchase, but if you need to make a return, please review our policy below:

Eligibility for Returns:
- Items must be returned within [30] days from the delivery date.
- Items must be unused, in the original packaging, and in the same condition as when they were received.
- Certain items (e.g., perishable goods, custom products) are non-returnable.
Return Process:
- Contact our customer service at [matuabrand@gmail.com] or [971-303-8983] to initiate a return.
- Once your return is approved, you will receive instructions and a return shipping label (if applicable).
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within [X] days.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

If you have any questions regarding our shipping and returns policy, please contact us at [matuabrand@gmail.com] or call [971-303-8983].

Thank you for choosing MATUA BRAND. We appreciate your business!